Unit 9 Managing Stress and Conflict  142 points

You are encouraged to print out this suggested work plan for the Unit and keep it near your computer as a reference throughout the unit.  Please take note of due dates which will be  posted on the board and in the Assignment box on the right hand side of the moodle page under the subtitle: Assignments. Complete the Unit in this order:

Step 9.1 Bell Ringer.  Answer the question in complete sentences. One paragraph.  5  pts.

Step 9.2  Discussion Starter.  Answer the question in complete sentences.  One paragraph.  5 pts.

Stsep 9.3  Critical Thinking.  Answer the question in complete sentences.  One paragraph.  10 pts

Step 9.4  Unit Vocabulary.  Print or download to your files

Step 9.5  PowerPoint Lecture.  Print, take notes, or download to your files.

Step 9.6  How to deal with conflict in the workplace.  Watch video.

Step 9.7  Managing conflict questions.  Classroom test.  24 pts.

Step 9.8 We will view the video in class and discuss the meaning.

Step 9.9  Conflict within a group.  In class, group of 3.  Print questions.

Step 9.10  How did we handle conflict.  Answer questions.  36 pts

Step 9.11  Questions on video.  Download and answer 20 pts

Step 9.12  Unit Test  36 pts

Step 9.13  Unit Short Answer Test   26 pts

Objectives

1.  Understand the sources of conflict that exist in the workplace.

2.  Recognize how managers can resolve conflicts among their employees.

3.  Understand the sources and effects of stress of stress and burnout in the workplace.

4.  Identify the kinds of programs businesses set up to deal with employee problems.

5.  Know how to use stress-management techniques to reduce the level of stress.

Last modified: Wednesday, May 20, 2015, 1:46 PM